Some situations, even if they are a coincidence, testify to the depth of humanity and the contribution to saving a living spirit for the life of an entire community when this stance sets a good example.
Read MorePatient Experience Management
Some situations, even if they are a coincidence, testify to the depth of humanity and the contribution to saving a living spirit for the life of an entire community when this stance sets a good example.
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Read MorePercentage of inpatient satisfaction by analyzing the results of the opinion poll, which are accessed through daily rounds of inpatients by the employees of the Patient Experience Department
Satisfaction rate of outpatient and emergency patients, where a segment of patients and auditors are taken at different times to survey their opinion through patient experience management staff tours or through an electronic survey
تحليل لشكاوى المرضى والمراجعين للربع الثاني 2025م والتي تصل إلى إدارة تجربة المريض سواءً بالتواصل المباشر أو عن طريق الوسائل الإلكترونية أو من خلال جولات منسوبي إدارة تجربة المريض ، حيث تتم معالجتها والمتابعة مع الإدارات المعنية ، وللشفافية والمصداقية يتم نشرها أمام الجمهور لغرض المشاركة الجماعية في تحسين تجربة المريض .
Percentage of inpatient satisfaction by analyzing the results of the opinion poll, which are accessed through daily rounds of inpatients by the employees of the Patient Experience Department
Satisfaction rate of outpatient and emergency patients, where a segment of patients and auditors are taken at different times to survey their opinion through patient experience management staff tours or through an electronic survey
تحليل لشكاوى المرضى والمراجعين للربع الرابع 2024 والتي تصل إلى إدارة تجربة المريض سواءً بالتواصل المباشر أو عن طريق الوسائل الإلكترونية أو من خلال جولات منسوبي إدارة تجربة المريض ، حيث تتم معالجتها والمتابعة مع الإدارات المعنية ، وللشفافية والمصداقية يتم نشرها أمام الجمهور لغرض المشاركة الجماعية في تحسين تجربة المريض .
Department of Internal Medicine and Kidney
Outpatient clinics
Medical approvals
Nursing
interance office
Nursery Department
Emergency department
The pharmacy
x_ray place
Orthopedic Department
قسم الأمن
Nursing
x_ray place
Support Services
Emergency department
financial management
Intensive care
Support Services
Laboratory Department
Department of General Surgery
x_ray place
Sorting Department
Pharmacy Department
Support Services
A tribute to the hospital's efforts to improve performance indicators in the patient experience
Read Moreكوادر وطنية تعتز بها مستشفى الزهراء وتكريمها من قبل الشؤون الصحية
Read MorePediatrician
One of the elite medical cadres in Madinah in pediatrics, he contributed to the treatment of generations of its people, and he is distinguished by his good treatment of patients, which made him the first doctor for a number of families in the good
Administrative Affairs
He was distinguished for his quick response to patients, finding quick solutions to their problems, and helping them during their hospital experience
Intensive care
Excellence and sophistication in dealing, depth in explaining treatment plans and making them understandable smoothly, good treatment of patients and their families and courtesy, which had a positive impact on patients and their families and a noticeable increase in satisfaction rates.
x_ray place
The ever-present smile and the cheerful face that makes patients feel reassured and calm, especially in light of the distinguished, high-class treatment, from the distinguished national cadres who have consistently achieved high rates of patient satisfaction.
Nursery Department
She received special thanks for her quick response to patient care, her diligence in performing her humanitarian and professional duties, and her high-level treatment of patients and their families. She received many accolades and appreciations across various evaluation platforms.
Patient Experience Management
من الكوادر الوطنية المتميزة والتي اجتهدت في عدة أقسام حتى التحقت بإدارة تجربة المريض لتميزها في أداء مهامها الوظيفية وتطوير وتحسين تجربة المريض داخل المستشفى والحرص على المتابعة وأداء العمل بمهنية واحترافية
Children and newborns
Distinctive treatment from patients and their families. She is distinguished by her comprehensive explanations and professionalism in treating children’s cases, especially newborns. She has received various praises from patients, visitors, and their families.
المخ والأعصاب
كفاءة طبية متميزة في جراحة المخ والأعصاب ، يمتاز بهنيته الاحترافية العالية وتعامله الراقي مع المرضى والمراجعين والحرص على شرح الخطة العلاجية بشكل مفصل وواضح وبذل كل أسباب الرعاية ، حاز العديد من الإشادات عبر المنصات المختلفة لاسيما في الحالات الصعبة التي دخلت المستشفى ثم خرجت منها في تمام العافية
medical records
From the advanced national cadres in dealing with and ensuring the quality of medical care and documenting, verifying and archiving patients’ medical data according to a distinctive methodology and standards
interance office
إحدى الكوادر الوطنية المتميزة بعطائها وخبرتها الممتدة لأعوام ، تتسم بالطموح والعمل الجدَّي والسعي للتطوير وتحسين تجربة المريض من خلال إشرافها بمكتب الدخول والخروج
Laboratory Department
Rapid intervention to maintain patient safety and provide proper medical services, years of experience and advancement in dealing with patients and visitors and improving the patient experience within the hospital.
x_ray place
A distinguished national competence, her calm presence and her keenness to serve patients with all seriousness and quality, high professionalism in her work duties and her continuous advancement in self-development and knowledge to improve the quality of healthcare and facilitate the patient experience.
Children and newborns
Calm in personality, gentle in his dealings, and refined in his morals. He has achieved a high percentage of patient satisfaction. He is distinguished by his high professionalism and medical expertise in treating medical cases, especially newborn children.
إدارة السلامة والمرافق
الاستجابة الفورية والمتابعة المستمرة في تنفيذ مشاريع التحسين لتطوير المرافق والمنشأة بما يساهم في تحسين تجربة المريض والمتابعة المستمرة مع إدارة تجربة المريض
إدارة دورة الإيرادات
من كوادر النخبة ذات الخدمة الممتدة لأعوام في متابعة ملفات المرضى والتحقق من الخدمات والتدقيق للتأكد من الالتزام بسياسات حقوق وواجبات المرضى
Medical approvals
A unique model of giving, good reception of patients, promptness to serve them, and improving the quality of administrative services in the Medical Approvals Department. She has received many appreciations from patients and visitors for her good treatment and keenness to serve patients and visitors.
children section
The high level of service, good manners, and hospitality towards patients and their companions has received various accolades through evaluation platforms and achieved a high rate of beneficiary satisfaction.
medical records
Distinguished in performing her job duties, cooperating in serving patients, and effectively contributing to the translation to achieve the policy of patients’ rights and duties, with the necessity of accurately understanding and comprehending patients.
Laboratory Department
He is distinguished by his quick response to patient service and care, his good manners and constant sophistication present in his personality and his ability to accommodate patients.
إدارة دورة الإيرادات
يمتاز بسرعة استجابته لخدمة المرضى وتسهيل إجراءاتهم المتعلقة بالتأمين الطبي ورعايتهم والحرص على بذل كل جهد لحل مشكلات المرضى والتعاون المثمر مع إدارة تجربة المريض