Some situations, even if they are a coincidence, testify to the depth of humanity and the contribution to saving a living spirit for the life of an entire community when this stance sets a good example.
Read MorePatient Experience Management

Some situations, even if they are a coincidence, testify to the depth of humanity and the contribution to saving a living spirit for the life of an entire community when this stance sets a good example.
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Read MorePercentage of inpatient satisfaction by analyzing the results of the opinion poll, which are accessed through daily rounds of inpatients by the employees of the Patient Experience Department
Satisfaction rate of outpatient and emergency patients, where a segment of patients and auditors are taken at different times to survey their opinion through patient experience management staff tours or through an electronic survey
تحليل لشكاوى المرضى والمراجعين للربع الثاني 2025م والتي تصل إلى إدارة تجربة المريض سواءً بالتواصل المباشر أو عن طريق الوسائل الإلكترونية أو من خلال جولات منسوبي إدارة تجربة المريض ، حيث تتم معالجتها والمتابعة مع الإدارات المعنية ، وللشفافية والمصداقية يتم نشرها أمام الجمهور لغرض المشاركة الجماعية في تحسين تجربة المريض .
تحليل لشكاوى المرضى والمراجعين للربع الثالث 2025م والتي تصل إلى إدارة تجربة المريض سواءً بالتواصل المباشر أو عن طريق الوسائل الإلكترونية أو من خلال جولات منسوبي إدارة تجربة المريض ، حيث تتم معالجتها والمتابعة مع الإدارات المعنية ، وللشفافية والمصداقية يتم نشرها أمام الجمهور لغرض المشاركة الجماعية في تحسين تجربة المريض .
Percentage of inpatient satisfaction by analyzing the results of the opinion poll, which are accessed through daily rounds of inpatients by the employees of the Patient Experience Department
Satisfaction rate of outpatient and emergency patients, where a segment of patients and auditors are taken at different times to survey their opinion through patient experience management staff tours or through an electronic survey
تحليل لشكاوى المرضى والمراجعين للربع الرابع 2024 والتي تصل إلى إدارة تجربة المريض سواءً بالتواصل المباشر أو عن طريق الوسائل الإلكترونية أو من خلال جولات منسوبي إدارة تجربة المريض ، حيث تتم معالجتها والمتابعة مع الإدارات المعنية ، وللشفافية والمصداقية يتم نشرها أمام الجمهور لغرض المشاركة الجماعية في تحسين تجربة المريض .
Department of Internal Medicine and Kidney
Outpatient clinics
Medical approvals
Nursing
interance office
Nursery Department
Emergency department
The pharmacy
x_ray place
Orthopedic Department
قسم الأمن
Nursing
x_ray place
Support Services
Emergency department
financial management
Intensive care
Support Services
Laboratory Department
Department of General Surgery
x_ray place
Sorting Department
Pharmacy Department
Support Services
A tribute to the hospital's efforts to improve performance indicators in the patient experience
Read MoreNational staff members whom Al-Zahraa Hospital is proud of and who were honored by the Health Affairs Department
Read MorePediatrician
One of the elite medical cadres in Madinah in pediatrics, he contributed to the treatment of generations of its people, and he is distinguished by his good treatment of patients, which made him the first doctor for a number of families in the good
Administrative Affairs
He was distinguished for his quick response to patients, finding quick solutions to their problems, and helping them during their hospital experience
Intensive care
Excellence and sophistication in dealing, depth in explaining treatment plans and making them understandable smoothly, good treatment of patients and their families and courtesy, which had a positive impact on patients and their families and a noticeable increase in satisfaction rates.
x_ray place
The ever-present smile and the cheerful face that makes patients feel reassured and calm, especially in light of the distinguished, high-class treatment, from the distinguished national cadres who have consistently achieved high rates of patient satisfaction.
Nursery Department
She received special thanks for her quick response to patient care, her diligence in performing her humanitarian and professional duties, and her high-level treatment of patients and their families. She received many accolades and appreciations across various evaluation platforms.
Patient Experience Management
She is one of the distinguished national staff members who worked hard in several departments until she joined the Patient Experience Department due to her excellence in performing her job duties, developing and improving the patient experience within the hospital, and her keenness to follow up and perform work professionally and expertly.
Children and newborns
Distinctive treatment from patients and their families. She is distinguished by her comprehensive explanations and professionalism in treating children’s cases, especially newborns. She has received various praises from patients, visitors, and their families.
Brain and nerves
A highly skilled neurosurgeon, distinguished by his exceptional professionalism, respectful treatment of patients and visitors, and commitment to explaining treatment plans in detail and with utmost care. He has received numerous accolades across various platforms, particularly for his successful treatment of complex cases who were admitted to the hospital and subsequently discharged in perfect health.
medical records
From the advanced national cadres in dealing with and ensuring the quality of medical care and documenting, verifying and archiving patients’ medical data according to a distinctive methodology and standards
interance office
One of the distinguished national staff members, known for her dedication and years of experience, she is characterized by ambition, hard work, and a commitment to developing and improving the patient experience through her supervision at the admissions and discharge office.
Laboratory Department
Rapid intervention to maintain patient safety and provide proper medical services, years of experience and advancement in dealing with patients and visitors and improving the patient experience within the hospital.
x_ray place
A distinguished national competence, her calm presence and her keenness to serve patients with all seriousness and quality, high professionalism in her work duties and her continuous advancement in self-development and knowledge to improve the quality of healthcare and facilitate the patient experience.
Children and newborns
Calm in personality, gentle in his dealings, and refined in his morals. He has achieved a high percentage of patient satisfaction. He is distinguished by his high professionalism and medical expertise in treating medical cases, especially newborn children.
Safety and Facilities Management
Prompt response and continuous follow-up in implementing improvement projects to develop facilities and infrastructure, contributing to improving the patient experience, and ongoing communication with the Patient Experience Management team.
Revenue Cycle Management
From the elite staff with years of experience in monitoring patient files, verifying services, and auditing to ensure compliance with patient rights and obligations policies.
Medical approvals
A unique model of giving, good reception of patients, promptness to serve them, and improving the quality of administrative services in the Medical Approvals Department. She has received many appreciations from patients and visitors for her good treatment and keenness to serve patients and visitors.
children section
The high level of service, good manners, and hospitality towards patients and their companions has received various accolades through evaluation platforms and achieved a high rate of beneficiary satisfaction.
medical records
Distinguished in performing her job duties, cooperating in serving patients, and effectively contributing to the translation to achieve the policy of patients’ rights and duties, with the necessity of accurately understanding and comprehending patients.
Laboratory Department
He is distinguished by his quick response to patient service and care, his good manners and constant sophistication present in his personality and his ability to accommodate patients.
Revenue Cycle Management
He is distinguished by his rapid response to patient care, facilitating their medical insurance and care procedures, and his commitment to making every effort to solve patient problems and his fruitful cooperation with the patient experience management.